Privacy Policy

1. Introduction

pulsarars ("we", "our", "us") is committed to protecting the personal data of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in line with Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to all visitors, enquirers, and clients who use our website at https://pulsarars.pro or engage our computer vision, video analytics, and image data preparation services.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data depending on how you interact with us:

• Identity information: Your name, job title, and company name when you submit an enquiry form.
• Contact details: Email address, phone number, and business address provided during enquiries or project discussions.
• Communication records: Messages, emails, and notes exchanged during the course of a project or enquiry.
• Technical data: IP address, browser type, operating system, and device information collected through cookies and server logs.
• Usage data: Pages visited, time spent on pages, click patterns, and referral sources collected through analytics tools.

3. How We Collect Data

We collect personal data through the following methods:

• When you submit information via the contact form on our website.
• When you correspond with us via email, phone, or messaging platforms.
• Through cookies and similar tracking technologies on our website (see our Cookie Policy for details).
• Through third-party analytics services such as Google Analytics.
• During the scoping, contracting, and delivery of our services.

4. Legal Basis and Purpose of Processing

Under the PDPA, we process your personal data based on the following legal grounds:

• Consent: When you voluntarily submit your information through our forms or agree to cookies, you provide consent for us to process that data for the stated purposes.
• Contractual necessity: Processing that is required to fulfil our obligations under a service agreement with you or your organisation.
• Legitimate interest: Processing that is reasonably necessary for the operation of our business — for example, improving our website, responding to enquiries, and preventing misuse.
• Legal obligation: Where processing is required to comply with applicable laws and regulations in Malaysia.

We use your data for the following purposes: responding to enquiries and providing quotes; delivering, managing, and supporting our services; sending project updates and relevant communications; improving our website and service quality; complying with legal and regulatory requirements; and protecting our rights and interests where necessary.

5. Data Sharing and Third Parties

We do not sell your personal data to any third party. We may share data with the following categories of recipients only when necessary:

• Service providers: Hosting companies, email service providers, and analytics platforms that assist with website operation and communication. These providers are bound by confidentiality agreements.
• Analytics partners: We use Google Analytics to understand website traffic patterns. Data collected is anonymised and aggregated where possible.
• Legal authorities: Where we are legally required to disclose information, such as in response to a court order or regulatory investigation.
• Professional advisers: Accountants, lawyers, and auditors in the course of obtaining professional advice, under obligations of confidentiality.

6. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected:

• Enquiry data: retained for up to 24 months from the date of last communication.
• Client project data: retained for the duration of the engagement plus 36 months after completion.
• Analytics data: aggregated and anonymised data may be retained indefinitely; identifiable data is deleted within 14 months.
• Cookie data: varies by cookie type — see our Cookie Policy for specific durations.

When personal data is no longer required, it is securely deleted or anonymised.

7. Data Protection Measures

We take data security seriously and have implemented the following measures to protect your information:

• Encryption of data in transit using TLS/SSL protocols.
• Secure server environments with access controls and monitoring.
• Role-based access restrictions — only team members who need the data for their work can access it.
• Regular reviews of security practices and procedures.
• Incident response procedures for addressing data breaches, including notification to affected individuals and relevant authorities where required by law.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies are small text files placed on your device when you visit our site. We categorise cookies as essential, analytics, marketing, and preference cookies. You can manage your cookie settings at any time through our Cookie Policy page, which includes interactive controls for each category.

9. Your Rights

Under the PDPA, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that we correct any inaccurate or incomplete data.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
• Right to prevent processing: You may request that we cease processing your data for direct marketing purposes.
• Right to lodge a complaint: If you believe we have not handled your data in accordance with the PDPA, you may lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit through links on our site.

11. Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a person under 18, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

pulsarars
B-12-07, Atria SoFo Suites, Jalan SS 22/23,
47400 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3-7493 6281

For complaints regarding data protection, you may also contact the Department of Personal Data Protection (JPDP) Malaysia at www.pdp.gov.my.